Skip to main content

GET IN TOUCH

Questions, feedback, or need support? We're here to help.

Email Support

General inquiries and support requests

For support, questions, or feedback, email us at:

[email protected]
Expected response time: 24-48 hours during alpha

Bug Reports

Found a bug? Help us improve PISTON

Report bugs on our GitHub Issues page for faster resolution:

Report on GitHub

Please include: Steps to reproduce, expected vs. actual behavior, system info, and configuration file if applicable.

Feature Requests

Suggest new features and improvements

Have an idea to make PISTON better? We'd love to hear it:

Request Feature

Describe the feature, use case, and expected benefits. We prioritize based on community demand.

Join the Community

Connect with other PISTON users

Join our Discord server for real-time discussions, tips, and support:

Join Discord

Share your builds, get help from the community, and stay updated on development progress.

GETTING THE BEST SUPPORT

When Reporting Bugs

1. Clear Description

What were you trying to do, and what happened instead?

2. Steps to Reproduce

Provide exact commands or actions to trigger the bug

$ piston load --engine ls3_stock
$ piston simulate --rpm-range 1000:7000 --step 250
$ [bug occurs here]

3. System Information

OS version, PISTON version, hardware specs

4. Configuration File

If applicable, attach your engine configuration JSON

5. Error Messages

Copy and paste any error output or stack traces

When Requesting Features

1. The Problem

What task or goal is currently difficult or impossible?

2. Proposed Solution

How would you like to see it work?

3. Use Case

Describe a real-world scenario where this feature helps

4. Expected Benefits

How does this improve the user experience or capabilities?

5. Alternatives Considered

Are there workarounds or alternative approaches?

For General Questions

Before emailing, check if your question is answered in:

  • •Documentation - Complete user manual and guides
  • •FAQ - Common questions about accuracy, pricing, features
  • •Help Center - Troubleshooting and how-to guides
  • •Discord Community - Real-time help from other users

Still need help? Email [email protected] with:

  • •Clear subject line describing your question
  • •Relevant context (what you're trying to accomplish)
  • •Configuration details if asking about simulation results

STAY UPDATED

Get notified about new features, updates, and important announcements

We respect your privacy. Unsubscribe anytime. See our Privacy Policy.

Expected Response Times

During Alpha Phase

  • •Email: 24-48 hours (weekdays)
  • •GitHub Issues: 48-72 hours
  • •Discord: Community-driven (usually faster)

Priority Handling

  • •Critical bugs: Same day when possible
  • •Data accuracy issues: High priority
  • •Feature requests: Evaluated monthly

Note: PISTON is currently in alpha with a small team. We appreciate your patience and understanding as we work to improve the software.